Coinsquad Draper Goren Holm

Coinsquad: The “Geeksquad” for Blockchain has Arrived

Understanding Web 3.0 technology such as blockchain and cryptocurrency can seem impossible, especially when you first start out. Web 3.0 encompasses any technology that helps reform the centralized internet and lets users take back control over their digital lives. We are moving towards a paperless world and when you’re new to digital assets, something as simple as sending a Bitcoin transaction can be frustrating. Signing up for KYC with cryptocurrency exchanges can be a hassle and learning how to use a Ledger or Trezor wallet to store digital assets can be a challenge as is navigating new terminologies such as smart contracts. That’s where Coinsquad comes in.

The Geeksquad of Blockchain

Often called the “Geeksquad” of blockchain space, Coinsquad provides customer support for individuals, B2C, and B2B companies that is available 24 hours a day, 7 days a week. 

Coinsquad is a Managed Cryptocurrency Service Provider that offers both remote and onsite assistance with digital assets. The company’s range of support services spans from helping users access cold or hot wallet storage, to using exchanges, Metamask, smart contracts, trading bots, masternodes, proxy staking, two factor authentication, and Know Your Customer (KYC) forms.  

Coinsquad’s Decentralized Solution on Hedera

On September 16, 2019, Coinsquad announced it had expanded its secure support software offering into a decentralized solution on Hedera Hashgraph’s public blockchain. The expanded support will enable remote management for cryptocurrency, blockchain, and other distributed ledger technologies.  

Frederic Rough, CEO of Coinsquad, said, “Coinsquad will create relationships based on the highest level of trust and accountability, giving users the utmost confidence in the safety, privacy, and integrity of each service call. We hope that our secure decentralized software application is adopted for use with not only the crypto/blockchain space but within all I.T. environments.” 

Jake Prerez, CTO of Coinsquad, had this to add, “Nowhere is it more important than in the new digital frontier of Web 3.0 to become a power user, able to understand the dynamics of the changing environment and the new opportunities that this technology will afford us. Coinsquad stands ready to assist and empower our users for the future.” 

Coinsquad’s service platform will enable both individual consumers and customers of major industry partners to request and receive support around the clock. The platform enables agents to be granted secure access to the digital asset portfolios and personal devices of clients. Efficiency and integrity are crucial to every customer’s experience with every company across all industries. Coinsquad understands that reaching the pinnacle of quality service will require nothing short of the ultimate performance and security. 

What is Coinsquad’s market potential?

In 2017, the Global IT professional service industry size was valued at $562 billion. The industry, which includes IT and support training services, is expected to grow to 1.07 trillion at a CAGR of 8.4% by 2025. The Global Managed Security Services Market is expected to exceed more than US$ 58 billion by 2024 and will grow at a CAGR of more than 14.5% in the given forecast period. 

Digital assets are no longer the realm of speculators. Companies like Visa, MasterCard and Uber are willing to invest tens of millions in face Facebook’s Libra’s yet-to-launch security token. 

What are the major tenets of Coinsquad?   

Smart-Contract Validated Support: Coinsquad recently partnered with Hedera Hashgraph to use Hedera’s integration with Solidity smart contracts in an effort to enhance customer support transparency. Solidity smart contracts on Hedera will now house Coinsquad’s ticketing and billing infrastructure, thus offering full accountability for each support session. This system allows customers to access all records upon request.   

24/7 Digital Asset Support: All of Coinsquad’s service agents are hand-picked and thoroughly screened for industry knowledge. They are often asked questions like “Why is my ID not going through for KYC on Coinbase?” or “Why is Google Authenticator not working on my new phone?” However, questions can be more advanced or simplistic than that.  

Remote and On-Site Support: Whether it’s outsourcing your customer service, or being that smart techie friend that you can call when you are stuck with a question, Coinsquad has a service plan for you.  

Major security breaches:  High-profile cyberattacks could spread fears and hinder adoption by both enterprises and consumers. Coinsquad also offers security packages to protect your email, web browser, mobile device, network and endpoints. Help is on the way!  

Who are Coinsquad’s founders? 

Frederic Rough: Frederic is the CEO of Coinsquad which is a portfolio company with Draper Goren Holm and Draper Venture Network. He has a background in Information Security and  is best known for his contributions in the blockchain and cryptocurrency space. He also holds an Ambassadorship role for Hedera Hashgraph. Most importantly, Frederic has a high regard for charity and loves to donate his time to 805 Startups to facilitate in growth of new business leaders.   

Jake Perez: Jake is CTO of Coinsquadan Information Security Professional and experienced Senior Systems Engineer with a demonstrated history of working in diverse industries. A skilled technologist in Business Security and Continuity, Risk Mitigation, Networking and Windows System Administration. Jake is a strong Information Technology professional with a focus for robust solutions to meet business needs with an emphasis on integrity. Jake is also the co-founder of the Los Angeles based Cyber Happy Hour meetup group and has volunteered at organizations such as the El Monte Police Department. 

About Coinsquad: Coinsquad is a Managed Cryptocurrency Service Provider offering onsite as well as remote assistance with digital assets. The Coinsquad decentralized application allows users to securely receive remote support utilizing the Hedera Hashgraph platform in conjunction with other quantum-proof technology. For the first time, customers will be able to access all records upon request for total transparency. Frederic Rough and Jake Perez guided the technology’s development to fill the void for the lack of IT support in this new emerging market. 

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